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Serious problem with Norman Virus Control

August 09, 2005 by admin

Source: http://www.norman.com/Support/Knowledge_bases/Norman_Virus_Control/OS_2/24256/en

One of the main components in Norman Virus Control is Zanda. Zanda is among other things responsible for installing all new updates, including new virus definition files.

Due to an internal timer error in Zanda, it will no longer install updates to NVC after August 6 2005.

This will have the following implications:
- Attempting to install NVC for OS/2 will fail. The installation will never complete.
- Attempting to update NVC for OS/2 will fail. The updates will be downloaded, but not installed.

We are working with top priority to solve this issue. For the time being the only workaround/solution for the problem is to revert the system date to any date before 2005/08/05 while installing or updating NVC for OS/2 installations. This article will be updated as soon a solution is available.

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